G2 Product Info

{
    "rating": 4.6,
    "reviews": [
        {
            "tags": [
                "Validated Reviewer",
                "Verified Current User",
                "Review source: Organic"
            ],
            "reviewer": {
                "reviewer_link": null,
                "reviewer_name": null,
                "reviewer_industry": "Small-Business",
                "reviewer_job_title": null,
                "reviewer_company_size": "50 or fewer emp."
            },
            "review_id": 9104210,
            "review_link": "https://www.g2.com/products/postman/reviews/postman-review-9104210",
            "publish_date": "Jan 11, 2024",
            "review_title": "A great product but terrible customer service",
            "review_rating": 0,
            "review_content": "What do you like best about Postman?Postman helps organize our API's neatly and has a lot of features that are useful. Review collected by and hosted on G2.com.What do you dislike about Postman?Very sad customer service experience. Our team was new to Postman and accidentally added several more seats that were needed or used. We explained this mistake and Postman could see that these seats were never used as well. We kindly asked for a credit but they kept referring to their policy with no budging. Their customer service was not trying to understand and consider that these seats were a mistake but rather continued to point to their policy. We are a non-profit as well and they seem to not care or be able to do anything. Very disappointing. Review collected by and hosted on G2.com.What problems is Postman solving and how is that benefiting you?Helps us manage our API's. Review collected by and hosted on G2.com.",
            "review_question_answers": [
                {
                    "answers": [
                        "Postman helps organize our API's neatly and has a lot of features that are useful. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you like best about Postman?"
                },
                {
                    "answers": [
                        "Very sad customer service experience. Our team was new to Postman and accidentally added several more seats that were needed or used. We explained this mistake and Postman could see that these seats were never used as well. We kindly asked for a credit but they kept referring to their policy with no budging. Their customer service was not trying to understand and consider that these seats were a mistake but rather continued to point to their policy. We are a non-profit as well and they seem to not care or be able to do anything. Very disappointing. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you dislike about Postman?"
                },
                {
                    "answers": [
                        "Helps us manage our API's. Review collected by and hosted on G2.com."
                    ],
                    "question": "What problems is Postman solving and how is that benefiting you?"
                }
            ]
        },
        {
            "tags": [
                "Validated Reviewer",
                "Review source: Organic"
            ],
            "reviewer": {
                "reviewer_link": null,
                "reviewer_name": null,
                "reviewer_industry": "Small-Business",
                "reviewer_job_title": null,
                "reviewer_company_size": "50 or fewer emp."
            },
            "review_id": 8222066,
            "review_link": "https://www.g2.com/products/postman/reviews/postman-review-8222066",
            "publish_date": "Jun 15, 2023",
            "review_title": "Good Tool for Sharing API Collections",
            "review_rating": 0,
            "review_content": "What do you like best about Postman?What is was originally designed for it does well.  Allowing development teams to share API collections. Review collected by and hosted on G2.com.What do you dislike about Postman?All things it has attempted to add on that were not part of the original design are better handled by other tooling.  A UI based test framework with no ability to trace code across files, or even use different file types, no support for an IDE, and doesn't use Git for source control is not practical at scale. Review collected by and hosted on G2.com.What problems is Postman solving and how is that benefiting you?If collections are well maintained, it can provide a good source of documentation for how an API works. Review collected by and hosted on G2.com.",
            "review_question_answers": [
                {
                    "answers": [
                        "What is was originally designed for it does well.  Allowing development teams to share API collections. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you like best about Postman?"
                },
                {
                    "answers": [
                        "All things it has attempted to add on that were not part of the original design are better handled by other tooling.  A UI based test framework with no ability to trace code across files, or even use different file types, no support for an IDE, and doesn't use Git for source control is not practical at scale. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you dislike about Postman?"
                },
                {
                    "answers": [
                        "If collections are well maintained, it can provide a good source of documentation for how an API works. Review collected by and hosted on G2.com."
                    ],
                    "question": "What problems is Postman solving and how is that benefiting you?"
                }
            ]
        },
        {
            "tags": [
                "Validated Reviewer",
                "Review source: Organic"
            ],
            "reviewer": {
                "reviewer_link": null,
                "reviewer_name": null,
                "reviewer_industry": "Small-Business",
                "reviewer_job_title": null,
                "reviewer_company_size": "50 or fewer emp."
            },
            "review_id": 8186998,
            "review_link": "https://www.g2.com/products/postman/reviews/postman-review-8186998",
            "publish_date": "Jun 07, 2023",
            "review_title": "Horrendous customer support",
            "review_rating": 0,
            "review_content": "What do you like best about Postman?It's a good way to send API requests and for automated testing. Review collected by and hosted on G2.com.What do you dislike about Postman?Their customer support is completely lacking. We purchased a license under the wrong name and hoped to get it transitioned to the proper company name, but they were unhelpful, repeatedly stating that a year-long subscription can't be canceled. This was a subscription I purchased that same day, so it seems incredibly short-sighted not to allow us to transition the license to the proper name.\n\nUse them if you must but look elsewhere if you need any support. Review collected by and hosted on G2.com.What problems is Postman solving and how is that benefiting you?Automated API testing Review collected by and hosted on G2.com.",
            "review_question_answers": [
                {
                    "answers": [
                        "It's a good way to send API requests and for automated testing. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you like best about Postman?"
                },
                {
                    "answers": [
                        "Their customer support is completely lacking. We purchased a license under the wrong name and hoped to get it transitioned to the proper company name, but they were unhelpful, repeatedly stating that a year-long subscription can't be canceled. This was a subscription I purchased that same day, so it seems incredibly short-sighted not to allow us to transition the license to the proper name.",
                        "",
                        "Use them if you must but look elsewhere if you need any support. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you dislike about Postman?"
                },
                {
                    "answers": [
                        "Automated API testing Review collected by and hosted on G2.com."
                    ],
                    "question": "What problems is Postman solving and how is that benefiting you?"
                }
            ]
        },
        {
            "tags": [
                "Validated Reviewer",
                "Review source: Organic"
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            "reviewer": {
                "reviewer_link": "https://www.g2.com/users/1b56d0f4-0072-412d-86ca-1f41e8efdd7e",
                "reviewer_name": "Tikhon S.",
                "reviewer_industry": "Small-Business",
                "reviewer_job_title": "Development Lead",
                "reviewer_company_size": "50 or fewer emp."
            },
            "review_id": 4558853,
            "review_link": "https://www.g2.com/products/postman/reviews/postman-review-4558853",
            "publish_date": "Jan 18, 2021",
            "review_title": "Don't work from time to time",
            "review_rating": 0,
            "review_content": "What do you like best about Postman?UI is good enough, as well as some basic steps like login. Review collected by and hosted on G2.com.What do you dislike about Postman?For last 24 hours I have installed this app via 2 different official sources (from postman side) and 2 times of 4 postman haven't worked. Once it just haven't started and for second time on one of machines gave 404 for route which exists for sure, with no usefull logs.So the product just purely working , I saw same feedback in different sources (stackoverflow, their support) Review collected by and hosted on G2.com.Recommendations to others considering Postman:Make your tool working Review collected by and hosted on G2.com.What problems is Postman solving and how is that benefiting you?It haven't solved my problems, but created new ones Review collected by and hosted on G2.com.",
            "review_question_answers": [
                {
                    "answers": [
                        "UI is good enough, as well as some basic steps like login. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you like best about Postman?"
                },
                {
                    "answers": [
                        "For last 24 hours I have installed this app via 2 different official sources (from postman side) and 2 times of 4 postman haven't worked. Once it just haven't started and for second time on one of machines gave 404 for route which exists for sure, with no usefull logs.",
                        "So the product just purely working , I saw same feedback in different sources (stackoverflow, their support) Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you dislike about Postman?"
                },
                {
                    "answers": [
                        "Make your tool working Review collected by and hosted on G2.com."
                    ],
                    "question": "Recommendations to others considering Postman:"
                },
                {
                    "answers": [
                        "It haven't solved my problems, but created new ones Review collected by and hosted on G2.com."
                    ],
                    "question": "What problems is Postman solving and how is that benefiting you?"
                }
            ]
        },
        {
            "tags": [
                "Validated Reviewer",
                "Verified Current User",
                "Review source: Organic"
            ],
            "reviewer": {
                "reviewer_link": null,
                "reviewer_name": null,
                "reviewer_industry": "Small-Business",
                "reviewer_job_title": null,
                "reviewer_company_size": "50 or fewer emp."
            },
            "review_id": 502050,
            "review_link": "https://www.g2.com/products/postman/reviews/postman-review-502050",
            "publish_date": "Dec 13, 2017",
            "review_title": "Poor Customer Support Issue Resolution",
            "review_rating": 0.5,
            "review_content": "What do you like best about Postman?Manual testing functionality is awesome. Review collected by and hosted on G2.com.What do you dislike about Postman?I have had numerous unresolved monitor issues from 404 errors to the monitors now working at all.  I believe their support team is overworked and understaffed, and it would be easier to do a Skype call to resolve some issues. Review collected by and hosted on G2.com.What problems is Postman solving and how is that benefiting you?I am currently manually testing API's, but I wanted to use their monitors for automation.  Review collected by and hosted on G2.com.",
            "review_question_answers": [
                {
                    "answers": [
                        "Manual testing functionality is awesome. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you like best about Postman?"
                },
                {
                    "answers": [
                        "I have had numerous unresolved monitor issues from 404 errors to the monitors now working at all.  I believe their support team is overworked and understaffed, and it would be easier to do a Skype call to resolve some issues. Review collected by and hosted on G2.com."
                    ],
                    "question": "What do you dislike about Postman?"
                },
                {
                    "answers": [
                        "I am currently manually testing API's, but I wanted to use their monitors for automation.  Review collected by and hosted on G2.com."
                    ],
                    "question": "What problems is Postman solving and how is that benefiting you?"
                }
            ]
        }
    ],
    "what_is": "Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations worldwide for building and managing APIs. \n\nPostman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.",
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